Tracking and Shipping Policy

All orders will receive full tracking information via Email/ SMS text. Please allow 1-2 business days for your order to be processed. 

DOMESTIC SHIPMENT:

Rascasse Club ships Bluedart/ Delhivery/DTDC Mail services which are used for standard domestic shipping. These services are offered for FREE on all orders. Please allow 10-15 business days for delivery as these are MADE TO ORDER pieces and crafted with utmost attention in our studio and are quality checked before dispatching.

INTERNATIONAL SHIPMENT:

We do ship Internationally, but the charges for shipment, insurance and custom duty ( if levied upon arrival in your country ) all are borne by the customer and in sole discretion of the buyer.

We will tell you the estimated time for delivery for an international shipment, based on the location and country code.

We are happy to assist and communicate with you with regard to your international shipments. Our shipping partners are reliable and globally acclaimed.

PLEASE KNOW:

Rascasse Club is not liable for missing or lost packages once tracking shows delivered. Please use the tracking number we provide to follow your order until it is delivered. Should you never receive your order, but the tracking number shows that it’s been delivered, please check with your mailman, neighbours or building manager/mail room, before contacting us. If you are still unable to locate the package, please reach out to us and we will file a claim. Based on the outcome of the claim, we may or may not be able to replace your order.